Terms of service

1. About the Website

Welcome to www.huntervalleyheating.com.au (Website). The Website is operated by Hunter Valley Heating (ABN 72 664 814 091).

The Website allows you to browse and purchase products and services offered by Hunter Valley Heating. By accessing or using the Website, you agree to these Terms of Service.

2. Acceptance of Terms

By using this Website, creating an account, placing an order or purchasing a product or service, you acknowledge that you have read, understood and agree to be bound by these Terms of Service and any other policies referenced on the Website.

If you do not agree to these terms, you should not use the Website or purchase products or services through it.

3. Products and Services

We endeavour to ensure that product descriptions, specifications, images, pricing and other information displayed on the Website are accurate.

Product colours, finishes and appearances may vary from images displayed online. Product availability is subject to change without notice.

We reserve the right to modify, discontinue or limit the availability of any product or service at any time.

4. Pricing and Payment

All prices displayed on the Website are in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice. The price applicable to your purchase will be the price displayed at the time your order is placed, subject to correction of any genuine pricing or listing errors.

Payment must be made using one of the payment methods available at checkout.

5. Orders

Submitting an order does not necessarily constitute acceptance of that order by Hunter Valley Heating.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, an incorrect price has been displayed, payment cannot be processed or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been received, any amount paid for the cancelled order will be refunded where applicable.

6. Shipping and Delivery

Shipping, delivery and collection arrangements are governed by our Shipping Policy.

Delivery dates and timeframes provided by Hunter Valley Heating or a delivery provider are estimates unless expressly stated otherwise.

Customers are responsible for providing accurate delivery and contact information when placing an order.

7. Returns, Refunds and Consumer Guarantees

Returns, refunds, repairs and replacements are governed by our Refund and Returns Policy and the Australian Consumer Law.

Nothing in these Terms of Service is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

8. Fireplace Installation and Other Services

Where Hunter Valley Heating supplies installation or other services, additional requirements, quotations, site conditions or terms may apply.

Customers must provide accurate information regarding the property and proposed installation location.

Installation requirements and costs may vary depending on the product, property, site access and applicable Australian Standards, manufacturer requirements and regulatory requirements.

9. Website Use

You must not use the Website for any unlawful, fraudulent or malicious purpose.

You must not attempt to interfere with the operation or security of the Website, gain unauthorised access to the Website or its systems, or use the Website in a way that may damage Hunter Valley Heating or other users.

10. Intellectual Property

Unless otherwise stated, the content on this Website, including text, graphics, branding, photographs, designs and other materials owned by Hunter Valley Heating, is protected by applicable intellectual property laws.

You may view and use the Website for personal and lawful purposes. You must not reproduce, distribute or commercially exploit our content without permission, except where permitted by law.

Third-party trademarks, product images and other intellectual property remain the property of their respective owners.

11. Third-Party Services

The Website may contain links to, or integrate with, third-party websites, payment providers, delivery providers or other services.

Hunter Valley Heating is not responsible for the content, availability or practices of third-party services except to the extent required by law.

12. Privacy

Your use of the Website is also subject to our Privacy Policy. Personal information is handled in accordance with that policy and applicable Australian privacy laws.

13. Limitation of Liability

To the maximum extent permitted by law, Hunter Valley Heating will not be liable for losses arising from your use of the Website or products and services where that liability may lawfully be excluded.

Nothing in these Terms excludes or limits any rights or remedies available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

14. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will take effect when published on the Website unless otherwise stated.

Your continued use of the Website following an update constitutes acceptance of the revised terms to the extent permitted by law.

15. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Any dispute relating to these Terms will be subject to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

16. Contact Us

If you have any questions about these Terms of Service, please contact Hunter Valley Heating:

Hunter Valley Heating
Muswellbrook, NSW, Australia
Phone: 0414 786 040
Email: mike@huntervalleyheating.com.au