Shipping policy

SHIPPING POLICY

Thank you for shopping with Hunter Valley Heating. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Processing Your Order

After placing your order, you will receive an email confirmation at the email address provided during checkout. Please keep this confirmation as proof of your purchase.

2. Shipment Processing Time

Processing time is the time required to prepare your order for dispatch.

After payment has been authorised and verified, orders are generally processed within 14 business days. Some products may require additional preparation or may be subject to supplier availability.

In some circumstances, processing may take up to 30 days. If we become aware of a significant delay affecting your order, we will endeavour to contact you.

3. Shipping Locations

Hunter Valley Heating currently ships within Australia only. International shipping is not currently available.

We deliver to residential and commercial addresses. We are unable to deliver orders to PO Boxes.

4. Shipping Rates and Delivery Estimates

Shipping costs are calculated during checkout or provided as part of a quote, depending on the products ordered and delivery requirements.

Once your order has been dispatched, standard delivery will generally occur within 10 business days.

Delivery times are estimates only and commence from the date of dispatch rather than the date the order was placed.

Delivery times may vary depending on:

• Delivery location
• Product size and weight
• Carrier availability
• Delivery method
• Product availability
• Weather conditions
• Public holidays
• Other circumstances outside our reasonable control

Orders are generally not dispatched or delivered on weekends or public holidays.

Products within the same order may be delivered separately.

5. Large and Heavy Products

Fireplaces, heaters and other large or heavy products may require specialised freight arrangements.

Shipping costs and delivery requirements for these products may vary depending on the product, weight, dimensions and delivery location.

Where standard checkout shipping is unsuitable, Hunter Valley Heating may contact you to arrange or confirm freight and delivery requirements.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Hunter Valley Heating is not responsible for delays, additional freight charges or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

Please contact us as soon as possible if you notice an error in your delivery details.

7. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Most orders delivered within Australia will include tracking through the applicable freight or courier provider.

8. In-Store Pickup

In-store pickup may be available for selected products.

Pickup dates and availability vary depending on the product and current stock availability. Please wait until you have received confirmation that your order is ready before attending for collection.

9. Damaged Deliveries

If your order or its packaging appears damaged when delivered, please contact Hunter Valley Heating as soon as possible and preferably within 24 hours of receiving the goods.

Please retain the product, packaging and any relevant photographs as these may be required when assessing the damage or lodging a claim with the carrier.

Your rights under the Australian Consumer Law are not affected by this policy.

10. Missing or Lost Packages

If tracking indicates that your order has been delivered but you cannot locate it, please first check around the property, any designated safe location and with other occupants or neighbours where appropriate.

If you are still unable to locate your order, please contact us so we can assist with investigating the delivery.

11. Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, road closures, supply disruptions and other unforeseen events.

We appreciate your patience where these circumstances occur and will provide available information regarding your order where possible.

12. International Shipping

Hunter Valley Heating does not currently offer international shipping.

13. Contact Us

If you have any questions about shipping, delivery, tracking or collection, please contact:

Hunter Valley Heating
Muswellbrook, NSW, Australia
Phone: 0414 786 040
Email: mike@huntervalleyheating.com.au