Shipping Policy
Information about order processing, delivery times, shipping locations, tracking, damaged deliveries and missing packages when ordering from Hunter Valley Heating.
Hunter Valley Heating currently ships within Australia only. Shipping costs and available delivery methods are calculated at checkout or provided by quote where required.
Processing Your Order
After placing your order, an order confirmation will be sent to the email address supplied during checkout. Please retain this confirmation as proof of your purchase.
Orders are prepared for shipment once payment has been successfully authorised and verified.
Processing Times
Processing time refers to the period required for Hunter Valley Heating to prepare your order before it is dispatched.
After payment is authorised and verified, orders are generally processed within approximately 14 business days.
Some products may require additional preparation or supplier lead time and may take up to 30 days before dispatch. If we become aware of a significant delay affecting your order, we will contact you.
Where We Deliver
Australia-Wide Delivery
Hunter Valley Heating currently provides domestic shipping throughout Australia.
Delivery Address Restrictions
Orders may be delivered to residential and commercial addresses. We are unable to ship products to PO Boxes.
Customers are responsible for ensuring the delivery address provided during checkout is complete and accurate.
Shipping Rates & Delivery Estimates
We aim to deliver your order as quickly as reasonably possible. Estimated delivery times are provided as a guide and begin from the date your order is dispatched, not the date the order was originally placed.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, delivery location, product availability and other circumstances outside our control.
Standard Shipping
Once dispatched, standard deliveries will generally arrive within approximately 10 business days.
Shipping costs are calculated during checkout or provided by quote depending on the products ordered and the delivery destination.
Business days are Monday to Friday, excluding public holidays.
Orders are generally not shipped or delivered on weekends or public holidays.
Products within the same order may occasionally be delivered separately.
Freight charges can vary depending on product weight, dimensions, delivery method and destination.
Delivery to and from our Muswellbrook location may occasionally be delayed due to circumstances affecting freight networks and transport providers.
Hunter Valley Heating cannot accept responsibility for delivery delays or failed deliveries caused by an incorrect address supplied by the customer.
Order Tracking
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Australian deliveries are generally supplied with tracking through the relevant freight or courier provider.
International Shipping
Hunter Valley Heating does not currently provide international shipping.
As a result, international customs duties, taxes and import charges are not currently applicable to orders placed through our website.
Damaged Deliveries
Please inspect your delivery when it arrives. If the packaging or goods appear damaged, contact Hunter Valley Heating within 24 hours of receiving the delivery.
Where possible, please retain the packaging and take photographs of any visible damage to assist with our assessment.
Missing or Lost Packages
If tracking indicates that your order has been delivered but you cannot locate it, please first check around the delivery property, nearby safe locations and with other occupants or neighbours.
If you are still unable to locate the order, contact Hunter Valley Heating and we can assist you with the next steps.
In-Store Pickup
In-store pickup may be available for selected products from our Muswellbrook showroom.
Pickup availability and expected collection dates depend on individual product availability. Please wait until your order is confirmed as ready before travelling to collect it.
Questions About Shipping?
If you have questions regarding delivery, freight, order tracking, product availability or collection, please contact our team.