Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

This policy applies to any subscription, recurring purchase, pre-order or other purchase option offered by Hunter Valley Heating.

1. Cancelling a Purchase Option

Where a purchase option allows cancellation, customers may request cancellation by contacting Hunter Valley Heating.

Cancellation requests should include your name, contact details, order number and details of the purchase you wish to cancel.

2. Orders Already Processed or Dispatched

A purchase option cannot ordinarily be cancelled once the relevant order has been processed or dispatched.

Where an order has already been processed or dispatched, our Refund and Returns Policy will apply.

3. Pre-Orders and Special Orders

Pre-orders, specially ordered products and products ordered specifically at a customer's request may be subject to additional cancellation conditions.

Any applicable conditions will be communicated at the time of purchase or before the order is finalised.

4. Recurring Purchases

If Hunter Valley Heating offers recurring or subscription purchases, cancellation will prevent future scheduled purchases after the cancellation becomes effective.

Amounts already charged or orders already processed will be handled in accordance with the applicable purchase terms and our Refund and Returns Policy.

5. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law that cannot lawfully be excluded.

6. Contact Us

To request a cancellation or ask a question about a purchase option, please contact:

Hunter Valley Heating
Phone: 0414 786 040
Email: mike@huntervalleyheating.com.au