Privacy Policy
Hunter Valley Heating respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, purchase from us, contact our team or otherwise use our services.
Last updated: 21 August 2026
About This Privacy Policy
This Privacy Policy describes how Hunter Valley Heating ("we", "us" or "our") collects, uses and discloses your personal information when you visit www.huntervalleyheating.com.au, use our services, make a purchase or otherwise communicate with us.
By using our website or services, you acknowledge the collection, use and disclosure practices described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
When changes are made, the revised policy will be published on this page and the "Last updated" date will be amended.
Information We Collect
The personal information we collect depends on how you interact with Hunter Valley Heating and our website.
Information You Provide Directly
- Name, address, phone number and email address
- Billing and shipping information
- Order and purchase information
- Account information where applicable
- Products you view, add to your cart or wishlist
- Information included in customer support enquiries
Information Collected Automatically
We may automatically collect information about how you interact with our website through cookies, pixels and similar technologies. This can include device information, browser information, network information, IP address and website usage information.
Information From Third Parties
We may receive information from service providers and third parties that support our business, including Shopify, payment processors, fulfilment providers, analytics providers and advertising partners.
How We Use Your Personal Information
To process payments, fulfil orders, arrange shipping, manage returns and provide the products or services you request.
To respond to enquiries, provide assistance and maintain our relationship with customers.
To send promotional communications and provide advertising that may be relevant to your interests where permitted.
To detect and prevent fraudulent, illegal or malicious activity and protect our website, customers and business.
Cookies
Like many websites, Hunter Valley Heating uses cookies and similar technologies to operate and improve the website, remember preferences, analyse website usage and support advertising and marketing activities.
Your browser may allow you to remove or reject cookies. Blocking cookies may affect the functionality of some parts of the website.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
- Service providers such as payment processors, fulfilment providers, IT services and analytics providers
- Shopify and other business or marketing partners
- Shipping and delivery providers
- Parties you direct or consent for us to provide information to
- Government or legal authorities where required by law
User Generated Content
Our services may allow customers to submit reviews or other user-generated content. Information submitted to public areas of the website may be visible to other users.
You should avoid including sensitive or confidential information in content that you choose to make publicly available.
Third-Party Websites and Links
Our website may contain links to websites operated by third parties. Hunter Valley Heating is not responsible for the privacy, security or content practices of third-party websites.
We recommend reviewing the privacy policies of any third-party website you choose to visit.
Children's Data
Our services are not intended for children and we do not knowingly collect personal information from children.
A parent or guardian who believes a child has provided personal information to us may contact Hunter Valley Heating to request its deletion.
Security & Retention
We take reasonable steps to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably required to provide our services, maintain customer accounts, meet legal obligations, resolve disputes and enforce agreements.
Your Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain information we hold
- Withdraw consent where processing relies on consent
- Manage or unsubscribe from marketing communications
We may need to verify your identity before responding to a privacy request.
International Users
Personal information may be transferred, stored or processed outside the country where you live, including where service providers used by Hunter Valley Heating operate.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
Complaints
If you have a concern about how Hunter Valley Heating handles your personal information, please contact us so we can investigate and respond.
Questions About Your Privacy?
If you have questions about this Privacy Policy or would like to exercise a privacy right available to you, contact our team.