Terms of Service

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or territory of residence, or that you have provided consent for any minor dependants to use this website.

You must not use our products or services for any illegal or unauthorised purpose, violate applicable laws, or transmit viruses, malicious software or other destructive code through the website.

A breach of these Terms may result in termination of access to our services.

2. General Conditions

Hunter Valley Heating reserves the right to refuse service to anyone for any reason where permitted by law.

Content you submit through the website, excluding credit card information, may be transferred across different networks and adapted to meet technical requirements. Credit card information is encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the service without express written permission from Hunter Valley Heating.

3. Accuracy of Information

Information provided on this website is intended for general information. While we aim to keep information accurate and current, we do not guarantee that all information will always be complete, accurate or up to date.

Historical information may remain available for reference. Hunter Valley Heating reserves the right to modify website content at any time.

4. Products, Services & Pricing

Product and service prices may change without notice. Hunter Valley Heating may modify, discontinue or update products, services or website content at any time.

Certain products or services may be available exclusively online and may have limited quantities. Returns and exchanges are subject to our applicable return policy.

We make every reasonable effort to accurately display product images, colours, descriptions and specifications, however the appearance of products may vary depending on your device or display.

Product descriptions, availability and pricing may be changed without notice.

5. Orders, Billing & Account Information

Hunter Valley Heating reserves the right to refuse, limit or cancel orders where necessary. This may include orders placed under the same customer account, payment method, billing address or shipping address.

If an order is changed or cancelled, we may attempt to contact you using the information supplied at checkout.

Customers are responsible for providing accurate and current purchase, billing and account information.

6. Optional Tools & Third-Party Services

We may provide access to third-party tools or services which Hunter Valley Heating does not control or monitor.

Any use of third-party tools is at your own discretion and may be subject to separate terms and conditions provided by the relevant third party.

7. Third-Party Links

This website may contain links to third-party websites, products or services. Hunter Valley Heating is not responsible for reviewing or guaranteeing the accuracy, content or practices of those third parties.

You should review the policies and terms of any third-party website before completing a transaction with them.

8. User Comments & Submissions

If you submit comments, suggestions, ideas or other material to Hunter Valley Heating, you agree that we may use, edit, reproduce, publish or distribute those submissions where appropriate.

Submitted content must not violate the rights of another party, contain unlawful or abusive material, contain malicious software, or misrepresent the identity of the person submitting it.

9. Personal Information

Personal information submitted through the Hunter Valley Heating website is handled in accordance with our Privacy Policy.

10. Errors, Inaccuracies & Omissions

Occasionally, information on the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping, availability or other information.

Hunter Valley Heating reserves the right to correct errors, update information or cancel orders where information was inaccurate at the time an order was submitted.

11. Prohibited Uses

The website and its content must not be used for unlawful activity, infringement of intellectual property rights, harassment, submission of false information, transmission of malicious code, collection of another person's information without authority, spam, phishing, scraping or interference with website security.

Hunter Valley Heating may terminate access to the website or services for prohibited use.

12. Disclaimer & Limitation of Liability

We do not guarantee that access to the website or services will always be uninterrupted, timely, secure or error-free.

Services and products are provided subject to applicable Australian law and any rights or guarantees that cannot legally be excluded.

To the maximum extent permitted by law, Hunter Valley Heating and its associated parties will not be liable for indirect, incidental, special or consequential loss arising from use of the website, services or products.

13. Indemnification

You agree to indemnify Hunter Valley Heating and its associated parties against claims arising from your breach of these Terms, violation of applicable law or infringement of another party's rights.

14. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be limited or removed only to the extent required, without affecting the remaining Terms.

15. Termination

These Terms remain effective unless terminated by either you or Hunter Valley Heating.

We may terminate or restrict access to our services where we reasonably believe these Terms have been breached.

16. Entire Agreement

These Terms of Service, together with policies and operating rules published on the website, form the agreement between you and Hunter Valley Heating regarding use of the website and services.

17. Governing Law

These Terms of Service and any separate agreements through which Hunter Valley Heating provides services are governed by and construed in accordance with the laws of Australia.

18. Changes to These Terms

Hunter Valley Heating may update or replace these Terms of Service by publishing changes on this page.

Continued use of the website following publication of changes constitutes acceptance of the updated Terms.